Airstream Adventures NW
  • Fairfield, CA, USA
  • Full Time

Bay Area Airstream is looking for an experienced service writer to join our service team at our location in Fairfield, CA. We are the nation's # 1 Airstream dealer group. So, while we service lots of Airstreams we also enthusiastically work on all makes, models and classes of RV's. We are committed to teamwork and delivering exceptional customer service; every time. If you are passionate about the same and meet the requirements below, email your resume today for consideration.

Required skills / Expertise:

  • At least 2 years prior RV or automotive service writing experience (required)
  • Shop management experience (preferred)
  • Warranty processing experience (preferred)
  • Ability to type and work with a computer (required)
  • Exceptional at listening to customers' needs / wants and finding appropriate solutions Excellent communication skills Organized and detail oriented

Responsibilities include:

  • Interacting with customers and exceeding their expectations
  • Interacting with company sales and service personnel
  • Diagnose service needs Making service recommendations to customers
  • Problem solving Writing a repair order
  • Assign tasks to service technicians
  • Follow and facilitate the repair process from check in, to delivery back to customer Scheduling and time management
  • Submitting required paperwork to manufacturers and insurance companies
  • Service repair documentation and overall record keeping

This position is a combination of salary and bonus based on the productivity of the shop. We are and equal opportunity employer who offers health / dental / vision / life / 401K / after 60 days of full time employment. PTO days (personal time off) are earned monthly.

Bay Area Airstream is a drug free company who requires and pre-hire drug screen and background check.

Airstream Adventures NW
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