Airstream Adventures
  • San Martin, CA, USA
  • DOE
  • Base + Commission
  • Full Time

Medical, dental, vision, life insurance, FSA, 401K, paid holidays and best PTO in the industry!


Need for Service Advisor in San Martin, CA

Airstream Adventures NW has an immediate opening for a Service Advisor to work at our location in San Martin, CA.

We are an Airstream dealership located in San Martin, CA. At Airstream Adventures NW part of our purpose is to provide our Team Members with the opportunity to grow professionally, and personally, to achieve their goals.  If this sounds like something that you'd be interested in, please read on!  

The Service Advisor is responsible for advising Guests on all services provided by AANW Holdings, LLC. This role also requires that additional products and services are offered to each Guest.

Essential Functions / Major Responsibilities

  • To persuade and influence a Guest to make a purchase decision (from us) sooner or later preferably today.
  • Support and adhere to AANW Core Values, Total Guest Experience, Vision, Purpose and AANW Way.
  • Promote and enforce all Safety rules and guidelines. Immediately report any incidents, injuries or near-misses to Manager.
  • Works cooperatively and respectfully with all Team Members, Guests, and vendors.
  • Meet and converse with Guests.
  • Perform quality inspections once repairs have been completed.
  • Provide technical support to guests in person and over the phone and through email.
  • Follows all steps of the company defined Service Write-Up Process with every Guest.
  • Ensure completion of Service Orders/Repair Orders.
  • Suggest products and services to Guests who present units for repair.
  • Dispatch work to technicians in partnership with Foreman.
  • Perform time and cost estimates for repair.
  • Complete and close Work Order once repairs have been completed.
  • Collect payment from Guests.
  • May process warranty claims as the liaison between Guest and Airstream Factory.
  • In certain AANW locations, this role could include ordering and tracking parts needed to complete service requests
  • Manage workflow to meet daily, weekly and monthly goals.
  • Flexibility to work outside normal work hours/weekends, as required.
  • May cross train to perform other duties.

Specific Job Requirements

  • Excellent communication skills (written and oral).
  • Excellent analytical, problem identification, and problem-solving skills.
  • Organized and detail oriented.
  • Maintains punctual, regular and predictable attendance.
  • Works collaboratively in a team environment with a spirit of cooperation.
  • Respectfully takes direction from Management.
  • Enforce and practice policies to establish a culture of health and safety.

Education and Experience Requirements

  • High School Diploma or GED, preferred.
  • Previous Service Advisor experience -dealership or high-volume auto center.
  • Proven and verifiable track record of success in sales and guest satisfaction.
  • Computer proficient in Office 365 (Excel, Word, Outlook)
  • General knowledge of recreational vehicles.
  • Valid Driver's License with an insurable driving record.
  • Ability to effectively and respectfully communicate with dealership Team Members and Guests.

The physical and environmental demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require:

  • Bending, stooping, reaching, twisting, kneeling, lifting, pushing, pulling and moving items - Team Member is occasionally required to stand, walk, sit, and reach with hands and arms; and stoop, kneel, crouch, or crawl.
  • Requires the ability to move around and maneuver products when necessary.
  • Walking and Standing - Requires moving around throughout the workday.
  • Must have the ability to position self under a unit to assess needs for repairs.
  • Must be able to easily move in and out of units to assess repairs.
  • Must be able to regularly lift and carry items up to 25 pounds.
  • Occasionally lifts and carries items weighing up to 50 pounds.
  • Requires corrected vision and hearing to normal range.
  • While performing the duties of this job, the Team Member is occasionally exposed to wet or humid conditions; fumes or airborne particles; outdoor weather conditions.

AANW Holdings, LLC offers a competitive benefits package with Medical, Dental, Vision, Life Insurance, Long and Short-Term Disability as well as other benefit options. We have one of the best PTO plans in the dealership industry and you have the opportunity to participate in our 401(k) program after 90 days of employment. The successful candidate must pass a background check.

Check out our story in the video below!

https://www.youtube.com/watch?v=2DtpqsB0P28

AANW Holdings, LLC is an equal opportunity employer that does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status, or Vietnam-era veteran status. If you are a person with a disability and you need assistance in applying for a position with AANW Holdings, LLC, please contact our Human Resources Department via email at teamtalent@airstreamnw.com and direct assistance will be provided.

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