Airstream Adventures
  • Fairfield, CA, USA
  • $18 - $21 DOE
  • Hourly
  • Full Time

Full package with medical, dental, vision, life insurance, FSA, 401K, paid holidays, and best PTO in the industry!

Bay Airstream Adventures has an immediate opening for a Parts Counter Associate!

We are an Airstream dealership located in Fairfield, CA. At Airstream Adventures part of our purpose is to provide our Team Members with the opportunity to grow professionally, and personally, to achieve their goals. If this sounds like something that you'd be interested in, please read on!  

The Parts Counter Associate is responsible for interacting with Service Advisors, Service Technicians and Guests about their parts needs. Will also be required to travel locally to obtain and/or purchase various parts.

Essential Functions / Major Responsibilities

  • To persuade and influence a Guest to make a purchase decision (from us) sooner or later preferably today.
  • Knowledge of the location of all parts and general knowledge of uses and installation techniques.
  • Ensure Guest satisfaction through efficient and timely processing of parts orders within the guidelines of company policies and procedures and by checking parts availability.
  • Verify prices and enter orders into computer.
  • Required to travel locally to purchase and pick up parts.
  • Analyze Guest requests for parts; provide parts information and prices from service manuals, reference materials and computer.
  • Ability to provide substitute parts information for obsolete/upgraded parts based on experience and outstanding orders.
  • Responsible for following up on back orders by checking with other parts personnel and sources to determine status of orders and provide answers to Guests.
  • Creating purchase orders to place parts orders.
  • Receiving ordered parts from manufacturer.
  • Providing accounting with proper invoicing and PO's.
  • Establish a good relationship with distributors, dealers, technicians, service centers and consumers in order to notify them of parts availability and shipment dates determined by tracking orders and/or invoices through the computer system.
  • Address complaints and resolve problems.
  • Communicate well with management from Sales and Service departments.
  • May utilize walkie-talkie/radios for communication with other Team Members.
  • Efficiently provides parts and appropriately bills out parts for Service Technicians.
  • May cross train to perform other duties.

Behaviors Required for the Role

  • Guest Service Addresses Guest questions and comments, communicates with Guest, addresses service problems politely and efficiently, always available for Guests, follows procedure to solve Guests problems, understands company products and services, maintains pleasant and professional image. - Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, meets deadlines.
  • Culture - Promote, follow and support adherence to AANW Core Values of Respect, Cleanliness, Safety, Efficiency, Conservation and Giving. Supports and adheres to our AANW Purpose, The Commitment to the Guest, Total Guest Experience (TGE), Vision and AANW Way.
  • Safety Promote, follow and adhere to all safety guidelines, policies and practices. Immediately report any and all incidents, injuries or near misses to a Manager.
  • Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
  • Productivity - Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow. Perform all duties through Drive, Ownership, Passion and Execution (D.O.P.E.)
  • Quality - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
  • Teamwork Ability to work cooperatively and respectfully with all other Team Members, Guests and vendors. Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leaders(s) to meet goals, welcomes newcomers and promotes a team atmosphere.

Education and Experience Requirements

  • Guest Service or Sales experience, preferred.
  • Experience working in parts department/area, preferred.
  • Knowledge of product and mechanical/electrical parts.
  • Valid Driver's License with an insurable driving record.
  • Experience interacting with customers over the phone, face-to-face and email.
  • Strong computer skills required, experience in Office 365 (excel, word, outlook)
  • Experience utilizing various inventory databases.
  • Ability to read and interpret product documents.

The physical and environmental demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require:

  • Bending, stooping, kneeling, reaching, twisting, lifting, pushing, pulling and moving items - Team Member is occasionally required to stand, walk, sit, reach and grasp with hands and arms; and stoop, kneel, crouch, or crawl.
  • Requires the ability to move around and maneuver products when necessary.
  • May need to climb ladders, stairs or scaffolding on a daily or weekly basis.
  • Must be able to regularly lift and carry items up to 25 pounds.
  • Occasionally lifts and carries items weighing up to 50 pounds.
  • Walking and Standing - Requires moving around throughout the day.
  • Requires corrected vision and hearing to normal range.
  • While performing the duties of this job, the Team Member is occasionally exposed to wet or humid conditions; fumes or airborne particles; outdoor weather conditions.

AANW Holdings, LLC offers a competitive benefits package with Medical, Dental, Vision, Life Insurance, Long and Short-Term Disability as well as other benefit options. We have one of the best PTO plans in the dealership industry and you have the opportunity to participate in our 401(k) program after 90 days of employment. The successful candidate must pass a background check.

Check out our story in the video below!

AANW Holdings, LLC is an equal opportunity employer that does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status, or Vietnam-era veteran status. If you are a person with a disability and you need assistance in applying for a position with AANW Holdings, LLC, please email our Human Resources Department and assistance will be provided.

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